EMS Operations Lead — Field Team & Patient Care

Global Medical Response; Stone Mountain (GA); On-site; USD 60,000 - 85,000; Full time

Job summary

Global Medical Response is seeking an Operations Supervisor for Dekalb County to supervise day-to-day EMS field operations, manage staffing and scheduling, and ensure equipment readiness. The role involves liaison work with patients, public safety agencies, and hospital partners.

Ideal candidates have 3+ years EMS field experience, EMT/Paramedic certification, and a current driver’s license with a clean record. Leadership experience and compliance with safety policies are highly valued.

Qualifications

• Minimum 3 years of EMS field experience.
• FTO or other leadership/supervisory experience preferred.
• 6 months in current operations.
• EMT/Paramedic Certification.
• State Driver's License and clean driving record per policy.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS certifications.

Responsibilities

• Oversee day-to-day EMS field operations and staffing.
• Supervise, direct, and develop field staff; conduct evaluations.
• Serve as liaison with patients, public safety agencies, hospitals, and other personnel.
• Mentor employees and facilitate team development.
• Coordinate staffing, shift calendars, and coverage.
• Develop, implement, and enforce department policies and procedures.
• Maintain equipment oversight, PCR review, and incident investigations.
• Prepare reports and assist with recruitment and training; ensure compliance.

Skills

EMS field experience

Leadership

Supervisory experience

Staffing & scheduling

Communication

Education

High School Diploma or GED

Job description

Global Medical Response is seeking an Operations Supervisor for Dekalb County to supervise day-to-day EMS field operations, manage staffing and scheduling, and ensure equipment readiness. The role involves liaison work with patients, public safety agencies, and hospital partners.

Ideal candidates have 3+ years EMS field experience, EMT/Paramedic certification, and a current driver’s license with a clean record. Leadership experience and compliance with safety policies are highly valued.