EMS Operations Lead — Field Care & Scheduling

Rural Metro Fire Department; Las Vegas (NM); On-site; USD 75,000 - 110,000; Full time

Job summary

Global Medical Response seeks an Operations Supervisor to oversee EMS field operations, staff development, and daily supervision. You will ensure staffing, equipment readiness, and timely documentation while coordinating with patients, public safety agencies, hospitals, and training institutions.

You will also mentor teams, handle performance reviews, and help implement EMS policies to continuously improve service quality and patient care outcomes.

Qualifications

• Minimum 3 years of EMS field experience.
• Prior FTO or other leadership/supervisory experience preferred.
• High School Diploma or Equivalent (GED).
• Ability to function as an EMT/Paramedic and perform direct patient-care activities in the field with a high level of proficiency.
• State EMT/Paramedic Certification.
• State Driver's License with driving record in compliance with policy.
• BLS, ACLS, PALS/PEPP, BTLS/PHTLS Certifications.

Responsibilities

• Supervise, direct, and develop field staff to provide the highest possible level of patient care.
• Maintain quality field operations through daily contact, oversight, communication, and evaluation.
• Act as a liaison between the company and its patients, public safety agencies, training institutions, hospital representatives, and other applicable personnel.
• Mentor employees, conduct performance evaluations, provide disciplinary actions to assigned personnel, and facilitate individual and team development to drive positive results.
• Work with other members of the Management and Supervisory team to minimize problems, correct staffing and scheduling issues, and continuously improve service.
• Participate in the development, formulation, modification, and implementation of department policies, standards, regulations, and general operating guidelines and procedures associated with EMS delivery.
• Maintain appropriate staffing levels for field units, manage shift calendars, and facilitate shift bids.
• Cover open shifts with appropriate employee assignments or by filling in as needed.
• Supervise the effective operation, utilization, and maintenance of medical apparatus and equipment.
• Review Patient Care Reports (PCRs) and other field paperwork for accuracy, ensuring that it is reconciled timely on a daily basis.
• Thoroughly investigate incidents and complaints involving assigned units or personnel and resolve in the best manner possible.

Skills

EMS field experience

Leadership experience

EMT/Paramedic

State EMT/Paramedic Certification

Driver's license

BLS/ACLS/PALS/BTLS/PHTLS

Education

High School Diploma or GED

Job description

Global Medical Response seeks an Operations Supervisor to oversee EMS field operations, staff development, and daily supervision. You will ensure staffing, equipment readiness, and timely documentation while coordinating with patients, public safety agencies, hospitals, and training institutions.

You will also mentor teams, handle performance reviews, and help implement EMS policies to continuously improve service quality and patient care outcomes.