EMS Operations Lead: Field Care & Disaster Readiness

Global Medical Response; Washington (District of Columbia); On-site; USD 52,000 - 64,000; Full time

Job summary

Global Medical Response seeks an EMS Operations Supervisor NE in Washington, DC to supervise field personnel and ensure compassionate, high-quality patient care. The role involves direct patient care per protocols, coverage of shifts, and coordinating operations in a fast-paced EMS environment.

Qualifications include EMS field experience, field training/instructor/supervisory background, EMT certification, and a valid driver's license.

Qualifications

• EMS field experience required.
• Experience as field training officer, instructor or supervisor.
• EMT certification and valid driver’s license required.

Responsibilities

• Gather information regarding accidents and major incidents and communicate findings to upper management for investigation.
• Coordinate operations during times of disaster.
• Gather information from customers regarding issues and problems, document complaints, and work with others for resolution to ensure customer satisfaction.
• Assist care-giving personnel in finding appropriate resources after particularly critical incidents.
• Schedule crews to staff units and ensure crews are on the street at the start of shifts.
• Function as a crew EMT as required.
• Provide support to field personnel to help them achieve maximum performance.
• Provide daily direction and clarity of expectations to field personnel.
• Collect information and resolve employee issues; escalate when appropriate.
• Coach employees to perform at their highest levels and provide feedback.
• Assist employees in career planning.
• Participate in union or non-union grievance processes and administer disciplinary actions.
• Interact with fire, police, hospital and other providers to coordinate services.
• Identify needs to support continuous improvement in employee development through training.
• Participate in orientation of new employees and enforce company policies consistently.

Skills

EMS Field Experience

Field Training officer experience

Instructor experience

Past supervisory experience

EMT Certified

Valid Driver's License

Education

High School Diploma or GED

Associate of Arts or Bachelor of Science or Arts in Business, Healthcare or Appropriate Field of Study Preferred

Job description

Global Medical Response seeks an EMS Operations Supervisor NE in Washington, DC to supervise field personnel and ensure compassionate, high-quality patient care. The role involves direct patient care per protocols, coverage of shifts, and coordinating operations in a fast-paced EMS environment.

Qualifications include EMS field experience, field training/instructor/supervisory background, EMT certification, and a valid driver's license.