EMS Emergency Medical Dispatcher – Rapid-Response Calls

Emergency Telecommunicator Services; Maxton (NC); On-site; USD 35,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services in Maxton, NC is seeking skilled Emergency Medical Dispatchers to coordinate urgent medical responses and gather critical patient information from callers. Responsibilities include determining priorities, issuing protocol-based guidance, and relaying data to responders while maintaining documentation and quality reviews.

Training may be provided; CPR and dispatcher certifications are considered.

Qualifications

• High school diploma or equivalent commonly required.
• Sponsored training may be offered; current EMD certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification (preferred)

Job description

Emergency Telecommunicator Services in Maxton, NC is seeking skilled Emergency Medical Dispatchers to coordinate urgent medical responses and gather critical patient information from callers. Responsibilities include determining priorities, issuing protocol-based guidance, and relaying data to responders while maintaining documentation and quality reviews.

Training may be provided; CPR and dispatcher certifications are considered.