EMS Dispatcher: Critical 24/7 Medical Communications

Emergency Telecommunicator Services; Winton (NC); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to support urgent medical calls from Winton, NC. You will collect patient information, confirm locations, determine priorities, and coordinate ambulance resources using approved dispatch protocols.

Responsibilities include providing protocol-based instructions, relaying scene details to responders, and documenting calls for quality reviews.

Qualifications

• High school diploma or GED is commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required.
• EMT/paramedic credentials are not universal requirements; check vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient’s condition.
• Determine response priority through the EMS dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Data entry

Customer service

Education

High school diploma or equivalent

Emergency Medical Dispatcher (EMD) certification

CPR certification

EMT or paramedic credentials (not universal)

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher to support urgent medical calls from Winton, NC. You will collect patient information, confirm locations, determine priorities, and coordinate ambulance resources using approved dispatch protocols.

Responsibilities include providing protocol-based instructions, relaying scene details to responders, and documenting calls for quality reviews.