EMS Dispatcher — 24/7 Critical Care Communications

County Emergency Communications; Carrboro (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in West End, NC seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather caller information, establish priorities, and support EMS resources according to approved protocols.

Responsibilities include taking illness or injury calls, confirming locations and contact details, asking essential questions, and coordinating ambulances where assigned. Training and certifications may be required, with ongoing education and quality review.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification before appointment may be required; CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when assigned
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Calm under pressure

Strong communication

Multitasking

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in West End, NC seeks Emergency Medical Dispatchers to coordinate urgent medical responses. You will gather caller information, establish priorities, and support EMS resources according to approved protocols.

Responsibilities include taking illness or injury calls, confirming locations and contact details, asking essential questions, and coordinating ambulances where assigned. Training and certifications may be required, with ongoing education and quality review.