Emergency Medical Dispatcher - 24/7 Critical Response

Emergency Telecommunicator Services; Leicester (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Job summary

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Leicester, NC to handle urgent medical calls, gather patient data, and determine dispatch priorities using approved protocols.

Responsibilities include providing protocol-based instructions, coordinating ambulance resources, and relaying information to responders. A high school diploma and EMT/CPR certifications may be required, with overtime and flexible shifts common in this role.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.

Skills

Active listening

Calm under pressure

Communication skills

Decision making

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification (may be required)

CPR certification (may be required)

Job description

Emergency Telecommunicator Services seeks an Emergency Medical Dispatcher in Leicester, NC to handle urgent medical calls, gather patient data, and determine dispatch priorities using approved protocols.

Responsibilities include providing protocol-based instructions, coordinating ambulance resources, and relaying information to responders. A high school diploma and EMT/CPR certifications may be required, with overtime and flexible shifts common in this role.