Emergency Medical Dispatcher: 24/7 Critical Calls

911 Emergency Communications; Aydlett (NC); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in North Carolina seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical data, and determine response priorities using approved protocols. You may provide instructions before responders arrive and coordinate ambulance resources as assigned, following oversight requirements.

Roles involve extended console work, headset use, and data entry. The position may require overnight shifts, weekends, and overtime per agency needs, with eligibility

Qualifications

• High school diploma or recognized equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Communication

Calm under pressure

Multitasking

Data entry

Education

High school diploma or equivalent

Job description

911 Emergency Communications in North Carolina seeks Emergency Medical Dispatchers to handle urgent medical calls, gather critical data, and determine response priorities using approved protocols. You may provide instructions before responders arrive and coordinate ambulance resources as assigned, following oversight requirements.

Roles involve extended console work, headset use, and data entry. The position may require overnight shifts, weekends, and overtime per agency needs, with eligibility