Emergency Medical Dispatcher: Fast-Paced Call Center

County Emergency Communications; Garner (NC); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Garner, NC seeks Emergency Medical Dispatchers to gather patient data, prioritize responses, and coordinate EMS resources. The role emphasizes protocol-based guidance and coordination for urgent medical assistance from a centralized console.

Candidates should have a high school diploma, CPR certification, and may need additional coursework. Training opportunities and shift requirements vary by agency and assignment.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or GED

Job description

County Emergency Communications in Garner, NC seeks Emergency Medical Dispatchers to gather patient data, prioritize responses, and coordinate EMS resources. The role emphasizes protocol-based guidance and coordination for urgent medical assistance from a centralized console.

Candidates should have a high school diploma, CPR certification, and may need additional coursework. Training opportunities and shift requirements vary by agency and assignment.