EMS Emergency Dispatcher — 24/7 Urgent Call Center

911 Emergency Communications; Fairview Township (Erie County); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Ferndale, PA is seeking Emergency Medical Dispatchers to support urgent medical responses. Responsibilities include receiving critical calls, confirming location, and coordinating responders under approved protocols to ensure patient safety.

Applicants may need EMS Dispatcher certification and a high school diploma. The role may involve overnight shifts, overtime, and ongoing training to meet medical dispatch standards and oversight requirements.

Qualifications

• High school diploma or recognized equivalent required.
• Current Emergency Medical Dispatcher certification may be required for appointment.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

911 Emergency Communications in Ferndale, PA is seeking Emergency Medical Dispatchers to support urgent medical responses. Responsibilities include receiving critical calls, confirming location, and coordinating responders under approved protocols to ensure patient safety.

Applicants may need EMS Dispatcher certification and a high school diploma. The role may involve overnight shifts, overtime, and ongoing training to meet medical dispatch standards and oversight requirements.