EMS Emergency Dispatcher: Urgent Call Center Pro

911 Emergency Communications; Fairfield (PA); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Shift premiums

Job summary

911 Emergency Communications in Fairfield, PA seeks Emergency Medical Dispatchers to support urgent medical responses.

Responsibilities include receiving calls, determining priorities, and coordinating EMS resources under approved protocols. A high school diploma or equivalent is typically required; CPR and EMD certification may be required. Employment offers insurance, retirement benefits, paid leave, and continuing education, with shift work including nights, weekends, and overtime.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required and additional coursework may be needed.
• EMD certification before appointment may be required depending on vacancy.
• EMT or paramedic credentials are not universal requirements; check each vacancy for specifics.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition to determine priority.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Fairfield, PA seeks Emergency Medical Dispatchers to support urgent medical responses.

Responsibilities include receiving calls, determining priorities, and coordinating EMS resources under approved protocols. A high school diploma or equivalent is typically required; CPR and EMD certification may be required. Employment offers insurance, retirement benefits, paid leave, and continuing education, with shift work including nights, weekends, and overtime.