Emergency Medical Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Ferndale (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Ferndale, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate EMS response. You will verify locations, gather incident details, and assign priority using approved protocols to guide responders on scene.

The role may include extended shifts, nights, weekends, and overtime. Education and CPR requirements vary by vacancy and sponsorship may be available.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Job description

Emergency Telecommunicator Services in Ferndale, MI seeks an Emergency Medical Dispatcher to handle urgent medical calls and coordinate EMS response. You will verify locations, gather incident details, and assign priority using approved protocols to guide responders on scene.

The role may include extended shifts, nights, weekends, and overtime. Education and CPR requirements vary by vacancy and sponsorship may be available.