24/7 911 Dispatcher – Calm, Precise Emergency Communications

County Emergency Communications; Fairview Township (Erie County); Presencial; USD 42.000 - 68.000; Jornada completa

Descripción de la vacante

County Emergency Communications in Ferndale, PA, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders and coordinate emergency resources according to agency procedures.

The role requires calm communication, meticulous information gathering, and the ability to manage multiple systems. You will document details, verify locations, and relay updates as incidents evolve, often under pressure.

Formación

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants, while others require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conocimientos

Typing

Active listening

Clear speech

Information organization

Stress management

Educación

High school diploma or GED

Herramientas

CAD systems

Dispatch software

Descripción del empleo

County Emergency Communications in Ferndale, PA, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders and coordinate emergency resources according to agency procedures.

The role requires calm communication, meticulous information gathering, and the ability to manage multiple systems. You will document details, verify locations, and relay updates as incidents evolve, often under pressure.