Emergency Medical Dispatcher: 24/7 Critical Support

911 Emergency Communications; Rouseville (PA); On-site; USD 45,000 - 65,000; Full time

Job summary

911 Emergency Communications in Pennsylvania is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and establish response priorities. You will follow agency protocols and may give approved pre-arrival instructions to callers.

Role involves console work, headset use, and potential overnight or rotating shifts, with overtime as needed. CPR certification and related coursework may be required, depending on the vacancy.

Qualifications

• A high school diploma or equivalent is commonly required.
• Emergency Medical Dispatcher certification may be required depending on the vacancy.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Pennsylvania is seeking Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and establish response priorities. You will follow agency protocols and may give approved pre-arrival instructions to callers.

Role involves console work, headset use, and potential overnight or rotating shifts, with overtime as needed. CPR certification and related coursework may be required, depending on the vacancy.