Emergency Medical Dispatcher — 24/7 EMS Coordination Pro

County Emergency Communications; Ferndale (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Ferndale, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources. You will follow approved dispatch protocols and provide pre-arrival instructions as needed.

Candidates typically have a high school diploma and may need EMT/CPR certifications or EMS dispatcher credentials, depending on vacancy requirements. Overnight, weekend, or rotating shifts may apply.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Call handling

Prioritization

Communication

Documentation

Education

High school diploma or GED

Tools

EMD system

Radio coordination software

Job description

County Emergency Communications in Ferndale, NY is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate EMS resources. You will follow approved dispatch protocols and provide pre-arrival instructions as needed.

Candidates typically have a high school diploma and may need EMT/CPR certifications or EMS dispatcher credentials, depending on vacancy requirements. Overnight, weekend, or rotating shifts may apply.