EMS Dispatcher — 24/7 Critical Emergency Calls

County Emergency Communications; Pipersville (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. You will use approved protocols to provide instructions and support responders, with shifts including nights and overtime.

Requirements may include a high school diploma and CPR certification; EMS credentials vary by vacancy. Continuous learning and adherence to medical dispatch protocols are essential for success.

Qualifications

• High school diploma or equivalent required; additional EMS training is a plus.
• CPR certification may be required; EMS specific credentials vary by vacancy.
• Ability to follow protocols and communicate clearly under pressure.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority using the authorized dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay information to responding personnel and document call processing.
• Participate in quality-review activities.

Skills

Communication

Multitasking

Education

High school diploma or equivalent

Job description

County Emergency Communications in PA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. You will use approved protocols to provide instructions and support responders, with shifts including nights and overtime.

Requirements may include a high school diploma and CPR certification; EMS credentials vary by vacancy. Continuous learning and adherence to medical dispatch protocols are essential for success.