EMS Dispatcher: Urgent Medical Communications Specialist

911 Emergency Communications; Lorida (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Lorida, FL seeks Emergency Medical Dispatchers to handle urgent medical requests, verify locations, and coordinate EMS resources. You will follow approved protocols, provide instructions when needed, and document calls for quality review.

Training and certification expectations vary by vacancy, with opportunities for ongoing education. Role may require shift work and overtime; background checks and credentials are part of the hiring process.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Communication under pressure

Active listening

Call documentation

Education

High school diploma or recognized equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

911 Emergency Communications in Lorida, FL seeks Emergency Medical Dispatchers to handle urgent medical requests, verify locations, and coordinate EMS resources. You will follow approved protocols, provide instructions when needed, and document calls for quality review.

Training and certification expectations vary by vacancy, with opportunities for ongoing education. Role may require shift work and overtime; background checks and credentials are part of the hiring process.