EMS Dispatcher: 24/7 Emergency Communications

911 Emergency Communications; Mayo (FL); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Mayo, FL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. Training and certifications influence duties; some roles require CPR and possibly EMT/paramedic credentials.

The position emphasizes protocol-based instructions and patient information relay. The work involves extended console duties, headset usage, and potential overtime with non-standard shifts.

Qualifications

• High school diploma or equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Mayo, FL seeks Emergency Medical Dispatchers to handle urgent medical calls, confirm locations, and coordinate ambulance resources. Training and certifications influence duties; some roles require CPR and possibly EMT/paramedic credentials.

The position emphasizes protocol-based instructions and patient information relay. The work involves extended console duties, headset usage, and potential overtime with non-standard shifts.