Emergency Medical Dispatcher - 24/7 Critical Response

County Emergency Communications; Middleburg (FL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Middleburg, FL, is seeking Emergency Medical Dispatchers to handle urgent calls, confirm locations, and coordinate EMS resources. The role requires compliance with medical dispatch protocols and ongoing certification as needed.

Responsibilities include gathering patient data, prioritizing responses, and providing call-handled instructions while maintaining confidentiality and quality standards.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

CPR certification

EMS credentials (EMT/paramedic) not universally required

Job description

County Emergency Communications in Middleburg, FL, is seeking Emergency Medical Dispatchers to handle urgent calls, confirm locations, and coordinate EMS resources. The role requires compliance with medical dispatch protocols and ongoing certification as needed.

Responsibilities include gathering patient data, prioritizing responses, and providing call-handled instructions while maintaining confidentiality and quality standards.