EMS Dispatcher — 24/7 Medical Communications Specialist

County Emergency Communications; Middleburg Heights (OH); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Insurance

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Middleburg is seeking Emergency Medical Dispatchers to handle incoming medical calls, confirm locations, and coordinate ambulance responses. You will apply protocol-based instructions and coordinate with responders to ensure rapid, accurate care.

Requirements may include a high school diploma and EMD certification; CPR and additional coursework may be required. The role involves extended console work, potential night shifts, and adherence to strict safety and

Qualifications

• High school diploma or recognized equivalent is commonly required.
• EMD certification may be required before appointment or during sponsored training.
• CPR certification and additional coursework may be required.

Responsibilities

• Receive calls involving illness, injury, and medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine dispatch priority using the EMS system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within current qualifications.
• Relay information to responding personnel.
• Document call processing and participate in quality reviews.

Skills

Call handling

Emergency communication

Multitasking

Protocol adherence

Education

High school diploma

EMD certification (required or preferred)

Tools

EMS dispatch software

Radio/phone systems

Job description

County Emergency Communications in Middleburg is seeking Emergency Medical Dispatchers to handle incoming medical calls, confirm locations, and coordinate ambulance responses. You will apply protocol-based instructions and coordinate with responders to ensure rapid, accurate care.

Requirements may include a high school diploma and EMD certification; CPR and additional coursework may be required. The role involves extended console work, potential night shifts, and adherence to strict safety and