EMS Dispatcher: Urgent Calls, Certification Support

Emergency Telecommunicator Services; Gainesville (FL); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

Emergency Telecommunicator Services in Gainesville, FL seeks experienced Emergency Medical Dispatchers to support urgent medical requests. You will gather patient and incident data, confirm locations, follow protocols, and coordinate EMS resources in fast-paced environments.

Responsibilities include providing protocol-based instructions, prioritizing responses, and documenting calls for quality review. A high school diploma or equivalent is typically required; CPR may be required; certification

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services in Gainesville, FL seeks experienced Emergency Medical Dispatchers to support urgent medical requests. You will gather patient and incident data, confirm locations, follow protocols, and coordinate EMS resources in fast-paced environments.

Responsibilities include providing protocol-based instructions, prioritizing responses, and documenting calls for quality review. A high school diploma or equivalent is typically required; CPR may be required; certification