EMS Dispatcher: Rapid Response & Resource Coordinator

Carle Health; Urbana (IL); On-site; USD 26,215 - 42,471; Full time

Job summary

Carle Health in Urbana, IL, is seeking an Emergency Communications Dispatcher to determine the nature and priority of emergencies, coordinate EMS responses, and manage conditions as they change. You will handle 911/non-emergency calls, dispatch units, and maintain contact with on‑site teams using radio, phones, and computer systems.

The role requires multiple NIMS certifications (ICS-700/200/100), BLS, EMD, and related FEMA/IAED trainings, with rapid progression within 6–12 months.

Qualifications

• Certifications: ICS-700 (NIMS) within 6 months (FEMA).
• ICS-200 (NIMS) within 6 months (FEMA).
• ICS-100 (NIMS) within 6 months (FEMA).
• Basic Life Support (BLS) within 30 days (AHA).
• Emergency Medical Dispatcher (EMD) within 1 year (IAED).
• Introduction to Emergency Response to Terrorism (ERT) within 6 months (FEMA).
• Hazardous Materials Awareness (HazMat) within 6 months (FEMA).
• IC S-800: National Incident Management System (NIMS) within 6 months (FEMA).

Responsibilities

• Receive incoming emergency and non-emergency requests for service.
• Help facilitate appropriate deployment of resources.
• Determine call urgency and location of situation.
• Dispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time.
• Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur
• Maintain PHI in accordance with HIPAA.
• Account for and ensure field resource safety at all times.
• Deal with stressful situations with poise and professionalism.
• Be able to prioritize based on changing need.
• Maintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems
• Prepare accurate and timely statistical reports and appropriate paperwork
• Knowledge of company and departmental policies, operating procedures and protocols
• Monitor enroute and response times
• Monitor staff and vehicle movement or posting

Skills

ICS-700/NIMS

ICS-200/NIMS

ICS-100/NIMS

BLS Certification

EMD (Emergency Medical Dispatcher)

ERT (Emergency Response to Terrorism)

Education

EMS deployment experience

Job description

Carle Health in Urbana, IL, is seeking an Emergency Communications Dispatcher to determine the nature and priority of emergencies, coordinate EMS responses, and manage conditions as they change. You will handle 911/non-emergency calls, dispatch units, and maintain contact with on‑site teams using radio, phones, and computer systems.

The role requires multiple NIMS certifications (ICS-700/200/100), BLS, EMD, and related FEMA/IAED trainings, with rapid progression within 6–12 months.