EMS Emergency Dispatcher — 24/7 Critical Call Center

Emergency Telecommunicator Services; Mount Clare (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Job summary

Emergency Telecommunicator Services is seeking qualified Emergency Medical Dispatchers to support urgent medical communications in Clare, IL. The role involves gathering critical patient and incident information, establishing response priorities, and coordinating EMS resources in accordance with approved protocols.

Applicants should have a high school diploma or equivalent, and may need an Emergency Medical Dispatcher certification and CPR certification.

Qualifications

• High school diploma or recognized equivalent.
• Emergency Medical Dispatcher certification may be required before appointment.
• CPR certification may be required; EMT or paramedic credentials are not universal requirements.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient's location, callback number, and access details.
• Ask approved questions about the patient's condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

Emergency Telecommunicator Services is seeking qualified Emergency Medical Dispatchers to support urgent medical communications in Clare, IL. The role involves gathering critical patient and incident information, establishing response priorities, and coordinating EMS resources in accordance with approved protocols.

Applicants should have a high school diploma or equivalent, and may need an Emergency Medical Dispatcher certification and CPR certification.