Emergency Medical Dispatcher — 24/7 Critical Dispatch

County Emergency Communications; Ipava (IL); On-site; USD 45,000 - 65,000; Full time

Job summary

County Emergency Communications in Ipava, IL is seeking an Emergency Medical Dispatcher to support urgent medical calls by gathering patient data, establishing priorities, and coordinating EMS resources. The role emphasizes adherence to dispatch protocols and required certifications.

Responsibilities include receiving calls, confirming locations, asking essential questions, guiding responders with protocol-based instructions, and documenting all interactions for quality review.

Qualifications

• High school diploma or equivalent required.
• Emergency Medical Dispatcher certification preferred or required before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; verify vacancy terms.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

EMT or paramedic credentials (not universally required)

Job description

County Emergency Communications in Ipava, IL is seeking an Emergency Medical Dispatcher to support urgent medical calls by gathering patient data, establishing priorities, and coordinating EMS resources. The role emphasizes adherence to dispatch protocols and required certifications.

Responsibilities include receiving calls, confirming locations, asking essential questions, guiding responders with protocol-based instructions, and documenting all interactions for quality review.