Emergency Dispatcher: Calm, Critical Care Communications

MedicOne Medical Response; Marion (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

MedicOne Medical Response in Illinois seeks an Ambulance Dispatcher to coordinate calls and dispatch EMS units with care and speed. You will communicate with field crews, triage requests, and document run data while upholding privacy and safety policies.

The role requires a high school diploma or GED and valid driver’s license with CPR/BLS certification, readiness for 24/7 shifts, and the ability to remain calm under pressure while delivering excellent patient care.

Qualifications

• The incumbent must have a minimum of either a high school diploma or a GED.
• The incumbent must possess and maintain a valid driver's license, CPR/BCLS certifications.
• Mental requirements include calmness under stress, empathy, and strong communication.

Responsibilities

• Receive and triage incoming service requests to determine appropriate response.
• Input run information via CAD to deploy resources and reimburse services.
• Provide exceptional customer service to internal and external customers.
• Direct and deploy field resources to meet client needs.
• Maintain privacy of patient information according to company policies.

Education

High school diploma or GED

Job description

MedicOne Medical Response in Illinois seeks an Ambulance Dispatcher to coordinate calls and dispatch EMS units with care and speed. You will communicate with field crews, triage requests, and document run data while upholding privacy and safety policies.

The role requires a high school diploma or GED and valid driver’s license with CPR/BLS certification, readiness for 24/7 shifts, and the ability to remain calm under pressure while delivering excellent patient care.