EMS Dispatcher (24/7) - Critical Crisis Coordination

Emergency Telecommunicator Services; Humboldt (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

Emergency Telecommunicator Services in Humboldt, IL seeks experienced Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved dispatch protocols and maintaining patient confidentiality in a high-stakes environment.

Responsibilities include gathering patient data, prioritizing responses, and providing protocol-based instructions while supporting quality-review processes and continuous improvement

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required; EMT/paramedic credentials not universal.
• Certification in Emergency Medical Dispatch (EMD) preferred or required per vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality-review activities.

Skills

Communication skills

Calm under pressure

Education

High school diploma or equivalent

EMD certification preferred

Job description

Emergency Telecommunicator Services in Humboldt, IL seeks experienced Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and coordinate ambulance resources. The role requires following approved dispatch protocols and maintaining patient confidentiality in a high-stakes environment.

Responsibilities include gathering patient data, prioritizing responses, and providing protocol-based instructions while supporting quality-review processes and continuous improvement