EMS Dispatcher - Full-Time Emergency Dispatch

Guardian Flight, Inc.

Orlando (FL)

Presencial

USD 21.000 - 31.000

Jornada completa

Hace 8 días

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Descripción de la vacante

Global Medical Response is seeking Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. This full-time role involves assigning and routing transportation requests and clear communication to ensure quality support for providers, facilities and member representatives.

Minimum qualifications include a high school diploma or GED and some work experience, preferably in dispatch or customer service.

Formación

High school diploma or equivalent (GED).
Some work experience, preferably in dispatch or routing calls in customer service.

Responsabilidades

Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
Use appropriate methods to schedule, assign, review and route transportation requests.
Clearly document communications following protocols and processes, and properly identify and escalated issues as necessary.
Effectively communicate trip data including confirmations, routing time, issues and performance.
Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
Successful Dispatchers will demonstrate organization, multitasking and time management skills.