Emergency Dispatch Specialist – Full-Time

Global Medical Response

Orlando (FL)

In loco

USD 21.000 - 31.000

Tempo pieno

4 giorni fa

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Descrizione del lavoro

Global Medical Response is hiring dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. The role involves assigning and routing transportation requests and maintaining clear communication to ensure quality support for customers.

Ideal candidates will have a high school diploma or GED and some dispatch or customer service experience. This is a full-time, on-site position based in Orlando, FL, with opportunities to grow within a compassionate,

Competenze

High school diploma or GED required.
Some experience in dispatch or routing calls in customer service preferred.

Mansioni

Dispatchers will proficiently monitor and respond to calls and emails using established call handling timelovers? leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
Use appropriate methods to schedule, assign, review and route transportation requests.
Clearly document communications following protocols and processes, and properly identify and elevate issues as necessary.
Effectively communicate trip data including confirmations, routing time, issues and performance.
Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
Successful Dispatchers will demonstrate organization, multitasking and time management skills.