EMS Dispatcher: Critical Care Calls & Resource Coordination

County Emergency Communications; Constantine (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Constantine, MI, is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather patient and incident data, confirm locations, and assign priorities using approved protocols.

Depending on training and assignment, you may provide pre-arrival instructions and support overtime and night shifts within an integrated EMS system. A high school diploma and relevant certifications are commonly required.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Call taking

Emergency dispatch

Medical guidance

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Tools

EMD protocols

EMT/Paramedic credentials (optional)

Job description

County Emergency Communications in Constantine, MI, is seeking Emergency Medical Dispatchers to help coordinate urgent medical responses. You will gather patient and incident data, confirm locations, and assign priorities using approved protocols.

Depending on training and assignment, you may provide pre-arrival instructions and support overtime and night shifts within an integrated EMS system. A high school diploma and relevant certifications are commonly required.