Emergency Medical Dispatcher — 24/7 Critical Care Dispatch

County Emergency Communications; North Branch (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in North Branch, MI is seeking Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, verify location and details, and coordinate EMS resources using approved dispatch protocols.

Role may require CPR certification and ongoing training to maintain qualifications. The position involves shift work, including nights and weekends, with expectations for accuracy and calm decision-making in high-pressure situations.

Qualifications

• High school diploma or equivalent commonly required.
• Emergency Medical Dispatcher certification may be required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult the vacancy for exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

County Emergency Communications in North Branch, MI is seeking Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, verify location and details, and coordinate EMS resources using approved dispatch protocols.

Role may require CPR certification and ongoing training to maintain qualifications. The position involves shift work, including nights and weekends, with expectations for accuracy and calm decision-making in high-pressure situations.