Emergency Medical Dispatcher — Life-Saving Call Coordinator

County Emergency Communications; Armada (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Armada, MI is seeking Emergency Medical Dispatchers to support urgent medical assistance. Dispatchers gather patient and incident details, set response priorities, and coordinate EMS resources following established protocols.

Responsibilities include taking calls, confirming locations, asking triage questions, and delivering protocol-based guidance. Training, CPR certification, and potential EMT/paramedic credentials may be required per vacancy.

Qualifications

• High school diploma or equivalent commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Armada, MI is seeking Emergency Medical Dispatchers to support urgent medical assistance. Dispatchers gather patient and incident details, set response priorities, and coordinate EMS resources following established protocols.

Responsibilities include taking calls, confirming locations, asking triage questions, and delivering protocol-based guidance. Training, CPR certification, and potential EMT/paramedic credentials may be required per vacancy.