Emergency Medical Dispatcher: Rapid Response & Coordination

County Emergency Communications; Mendon (MI); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Mendon, MI seeks Emergency Medical Dispatchers to support urgent medical responses. Responsibilities include confirming locations, prioritizing dispatches, and relaying critical details to responders while following approved protocols.

The role emphasizes calling triage, data accuracy, and instruction delivery, with shift flexibility including nights, weekends, and overtime, depending on agency needs.

Qualifications

• High school diploma or equivalent required or preferred as entry.
• CPR certification and EMD certification may be required before appointment.
• Dispatcher role requires familiarity with medical dispatch protocols.

Responsibilities

• Receive calls involving illness, injury and other medical emergencies.
• Confirm patient location, callback number and access details.
• Ask approved questions about patient condition per protocol.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.

Skills

Calm under pressure

Communication skills

Accurate data entry

Education

High school diploma or equivalent

CPR certification

Emergency Medical Dispatcher certification

Job description

County Emergency Communications in Mendon, MI seeks Emergency Medical Dispatchers to support urgent medical responses. Responsibilities include confirming locations, prioritizing dispatches, and relaying critical details to responders while following approved protocols.

The role emphasizes calling triage, data accuracy, and instruction delivery, with shift flexibility including nights, weekends, and overtime, depending on agency needs.