Emergency Medical Dispatcher — 24/7 Critical Care Calls

911 Emergency Communications; Decatur (MI); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Decatur, MI is seeking Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, verify location and details, ask protocol questions, determine response priorities, and coordinate ambulance resources according to approved dispatch protocols.

This position may require overnight shifts, weekends, and overtime as operations demand. A high school diploma is commonly required; CPR certification and EMS credentials may be needed

Qualifications

• Receiving calls involving illness, injury or medical emergencies.
• Following approved dispatch protocols and oversight requirements.
• Communicating clearly with responders and callers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Skills

Emergency dispatch

Call handling

Clear communication

Education

High school diploma

Job description

911 Emergency Communications in Decatur, MI is seeking Emergency Medical Dispatchers to support urgent medical responses. You will receive calls, verify location and details, ask protocol questions, determine response priorities, and coordinate ambulance resources according to approved dispatch protocols.

This position may require overnight shifts, weekends, and overtime as operations demand. A high school diploma is commonly required; CPR certification and EMS credentials may be needed