EMS Dispatcher: Critical 24/7 Medical Communications

County Emergency Communications; Jerseyville (IL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

County Emergency Communications in Jerseyville, IL seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and contact information, and assign appropriate EMS resources according to protocol.

Responsibilities include triage using approved systems, providing caller instructions when needed, and maintaining accurate call documentation while supporting ongoing quality reviews and coordination with responders. Training and certification requirements vary by vacancy.

Qualifications

• High school diploma or equivalent commonly required.
• EMD certification may be required before appointment.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Active listening

Communication

Data entry

Call triage

Education

High school diploma or GED

Emergency Medical Dispatcher certification

Tools

Medical dispatch system

Job description

County Emergency Communications in Jerseyville, IL seeks an Emergency Medical Dispatcher to handle urgent medical calls, verify location and contact information, and assign appropriate EMS resources according to protocol.

Responsibilities include triage using approved systems, providing caller instructions when needed, and maintaining accurate call documentation while supporting ongoing quality reviews and coordination with responders. Training and certification requirements vary by vacancy.