EMS Dispatcher: 24/7 Critical Care Call Center

Emergency Telecommunicator Services; Dix (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Education support

Job summary

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Dix, IL. The role involves handling urgent medical calls, confirming locations and details, and guiding responders under approved dispatch protocols.

Candidates may need CPR certification and dispatcher credentials. The position may require overtime and varied shifts to support continuous emergency communications across the region.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• Emergency Medical Dispatcher certification before appointment may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or recognized equivalent

Job description

Emergency Telecommunicator Services is seeking an Emergency Medical Dispatcher in Dix, IL. The role involves handling urgent medical calls, confirming locations and details, and guiding responders under approved dispatch protocols.

Candidates may need CPR certification and dispatcher credentials. The position may require overtime and varied shifts to support continuous emergency communications across the region.