Life-Saving EMS Dispatcher

911 Emergency Communications; Jacksonville (FL); On-site; USD 38,000 - 62,000; Full time

Benefits offered by this job

Insurance

Retirement plan

Paid leave

Employee assistance

Continuing education

Job summary

911 Emergency Communications in Jacksonville is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and provide protocol-based guidance while coordinating emergency resources. Training and certifications may be required to meet agency dispatch protocols.

Positions may involve overnight and weekend shifts, with possible overtime and comprehensive benefits depending on appointment terms.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• CPR certification and additional coursework may be required.
• EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

CPR certification

EMT or paramedic credentials (not universal)

Job description

911 Emergency Communications in Jacksonville is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations, and provide protocol-based guidance while coordinating emergency resources. Training and certifications may be required to meet agency dispatch protocols.

Positions may involve overnight and weekend shifts, with possible overtime and comprehensive benefits depending on appointment terms.