EMS Dispatcher: 24/7 Critical Calls & Resource Coordination

County Emergency Communications; Woodland (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

County Emergency Communications seeks Emergency Medical Dispatchers in Woodland, IL. You will receive and assess emergency calls, verify location and details, and coordinate ambulance resources using approved medical dispatch protocols.

Applicants should have a high school diploma or equivalent, CPR certification, and EMD certification where required. Training or sponsorship may be provided by the employer, with extended console work and shift variations typical for this role.

Qualifications

• High school diploma or recognized equivalent.
• CPR certification may be required.
• Emergency Medical Dispatcher (EMD) certification may be required before appointment.
• Employer may sponsor training or require specific certifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm patient location, callback number, and access details.
• Ask approved questions about patient condition.
• Determine response priority using the dispatch system.
• Dispatch or coordinate ambulance resources as assigned.
• Provide protocol-based instructions within qualifications.
• Relay patient information and scene hazards to responders.
• Document call processing and participate in quality reviews.

Skills

Communication skills

Multitasking

Attention to detail

Call handling

Education

High School Diploma

CPR certification

EMD certification

Job description

County Emergency Communications seeks Emergency Medical Dispatchers in Woodland, IL. You will receive and assess emergency calls, verify location and details, and coordinate ambulance resources using approved medical dispatch protocols.

Applicants should have a high school diploma or equivalent, CPR certification, and EMD certification where required. Training or sponsorship may be provided by the employer, with extended console work and shift variations typical for this role.