EMS Dispatcher — 24/7 Emergency Communications

County Emergency Communications; Warrensville (NC); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Warrensville, NC is seeking Emergency Medical Dispatchers. The role involves receiving calls, confirming locations and access details, asking essential questions, and determining priority using approved medical dispatch protocols.

Responsibilities include coordinating ambulance resources, providing protocol-based guidance, relaying scene information to responders, and documenting calls for quality review.

Qualifications

• High school diploma or recognized equivalent is commonly required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High School Diploma or equivalent

Job description

County Emergency Communications in Warrensville, NC is seeking Emergency Medical Dispatchers. The role involves receiving calls, confirming locations and access details, asking essential questions, and determining priority using approved medical dispatch protocols.

Responsibilities include coordinating ambulance resources, providing protocol-based guidance, relaying scene information to responders, and documenting calls for quality review.