EMS Dispatcher: 24/7 Critical Care Call Center

County Emergency Communications; Wakefield (VA); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Job summary

County Emergency Communications in Wakefield, VA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and guide responders with protocol-driven instructions. Training and certifications may be required, with overtime and varied shifts common.

Role involves dispatching ambulance resources, maintaining accurate call records, and participating in quality reviews to ensure patient safety and dispatch efficiency.

Qualifications

• High school diploma or recognized equivalent required.
• CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when assigned.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

Strong communication

Calm under pressure

Multitasking

Attention to detail

Education

High School Diploma or equivalent

Tools

Emergency dispatch software

Job description

County Emergency Communications in Wakefield, VA is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify locations and details, and guide responders with protocol-driven instructions. Training and certifications may be required, with overtime and varied shifts common.

Role involves dispatching ambulance resources, maintaining accurate call records, and participating in quality reviews to ensure patient safety and dispatch efficiency.