EMS Dispatch Specialist | Emergency Communications

Premier Ambulance; Brea (CA); On-site; USD 77,366,000 - 87,023,000; Full time

Job summary

Premier Ambulance in Brea, CA is seeking a skilled Emergency Communications Dispatcher to receive and dispatch ambulance requests, coordinate field units, and relay critical information to crews and hospitals. You will operate CAD and MDT systems, ensure accurate data entry, and maintain calm, professional communication with callers and responders while supporting quality improvement activities.

This full-time position offers stable hours in a fast-paced environment and opportunities for ongoing

Qualifications

• Education: High school diploma or GED and 1+ years of verifiable experience as Emergency Communications Dispatcher or EMT-Driver.
• Ability to read, comprehend, and convey information accurately and succinctly.
• Proficiency with CAD systems and medical communications terminology.

Responsibilities

• Answer or forward nonemergency requests for assistance.
• Coordinate emergency requests and relay instructions to units.
• Enter information into CAD and other systems.
• Monitor dispatch equipment and communications channels.
• Promote positive customer relationships and participate in QA activities.

Skills

Emergency Dispatch

Customer Service

Teamwork

Problem Solving

Communication

Adaptability

Attention to Detail

Education

High school diploma or GED

Experience as Dispatcher or EMT-Driver

Tools

Zoll Rescue Net

ESO ePro Scheduler

Spreadsheet Software

Word Processing

Job description

Premier Ambulance in Brea, CA is seeking a skilled Emergency Communications Dispatcher to receive and dispatch ambulance requests, coordinate field units, and relay critical information to crews and hospitals. You will operate CAD and MDT systems, ensure accurate data entry, and maintain calm, professional communication with callers and responders while supporting quality improvement activities.

This full-time position offers stable hours in a fast-paced environment and opportunities for ongoing