EMS Dispatch Specialist — Emergency Call Routing

American Medical Response; Rancho Cucamonga (CA); On-site; USD 3,444,000 - 4,546,000; Full time

Job summary

American Medical Response in Rancho Cucamonga, CA is seeking full-time Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route requests, communicate clearly by radio and phone, and ensure accurate documentation and reporting during shifts.

Ideal candidates have a high school diploma, CPR card, and strong English writing skills, with ability to use computer systems and manage multiple tasks under pressure.

Qualifications

• High school diploma is required.
• CPR Card is required.
• Medical training or telecommunications experience preferred.

Responsibilities

• Understands Emergency Medical Dispatch concepts and applies approved protocols.
• Allocates EMS resources and follows decision‑making rules.
• Ensures accurate and complete paperwork and data entry for each shift.

Skills

English literacy

Radio communication

Typing speed

Multi-tasking

Computer skills

Education

High school diploma or equivalent

CPR Card

Medical training or telecommunications experience

Job description

American Medical Response in Rancho Cucamonga, CA is seeking full-time Dispatchers to respond to emergency and non-emergency calls for ambulance and transportation services. You will assign and route requests, communicate clearly by radio and phone, and ensure accurate documentation and reporting during shifts.

Ideal candidates have a high school diploma, CPR card, and strong English writing skills, with ability to use computer systems and manage multiple tasks under pressure.