EMS Dispatch Specialist

Allcountyambulance; Florida; On-site; USD 42,000 - 62,000; Full time

Job summary

Allcountyambulance in Florida is seeking a Dispatcher to receive calls, prioritize requests and dispatch EMS units to scenes while coordinating with field units. The role requires strong communication, quick decision making and proficiency with CAD/radio systems.

You will perform data entry, prepare reports and maintain professional contacts with customers and agencies, ensuring timely and safe transportation services.

Qualifications

• High school diploma or GED required.
• EMD Certification preferred.
• Typing 40 wpm minimum.
• Proficiency with Microsoft Suite and database programs.

Responsibilities

• Receive and prioritize all incoming calls and route to appropriate personnel.
• Dispatch vehicles to emergency and non-emergency calls in a timely manner.
• Triages requests using CBD criteria and coordinates with field units.
• Prepare reports on progress, problems and statistics for management.
• Perform basic data entry and learn new computer programs.

Skills

Strong communication

Typing 40 wpm

MS Office proficiency

Customer service

Detail oriented

Ability to work under pressure

Independent worker

EMS/Dispatch experience

Education

HS diploma or GED

EMD Certification preferred

Tools

CAD system

Radio/communications equipment

Databases

Job description

Allcountyambulance in Florida is seeking a Dispatcher to receive calls, prioritize requests and dispatch EMS units to scenes while coordinating with field units. The role requires strong communication, quick decision making and proficiency with CAD/radio systems.

You will perform data entry, prepare reports and maintain professional contacts with customers and agencies, ensuring timely and safe transportation services.