EMS Dispatch Specialist — Call Receiver (Full-Time)

Rural Metro Fire Department; Collier Manor (FL); On-site; USD 19,000 - 28,000; Full time

Job summary

AMR is hiring a Call Receiver Associate to function as a call-taker telecommunicator, handling ambulance requests and providing pre-arrival instructions. This full-time role requires accurate data entry, effective radio and phone communication, and clear documentation of all calls and actions.

Preferred candidates will have EMS dispatcher experience, strong English literacy, and the ability to multitask across multiple systems and equipment while following established protocols and security

Qualifications

• One year of EMS or public safety dispatcher experience.
• High school diploma or equivalent.
• Ability to read and write English clearly.
• Ability to communicate clearly on radio and telephone.
• Ability to record, transmit and report information accurately.
• Ability to use computer applications and essential equipment.

Responsibilities

• Respond to customer needs promptly and professionally.
• Apply EMS dispatch concepts and approved protocols.
• Allocate EMS resources using decision rules as needed.
• Maintain complete shift paperwork and data entry records.
• Generate and verify applicable reports for the shift.
• Relay instructions and locate incidents safely and efficiently.

Skills

EMS Dispatcher experience

Typing skills

Radio/telephone communication

Data entry accuracy

Multitasking

Basic computer applications

Education

High School Diploma or Equivalent

Job description

AMR is hiring a Call Receiver Associate to function as a call-taker telecommunicator, handling ambulance requests and providing pre-arrival instructions. This full-time role requires accurate data entry, effective radio and phone communication, and clear documentation of all calls and actions.

Preferred candidates will have EMS dispatcher experience, strong English literacy, and the ability to multitask across multiple systems and equipment while following established protocols and security