EMS Dispatch Specialist - Calm, Quick-Decision Pro

MedEx Ambulance Service Inc.; Skokie (IL); Presencial; USD 36.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Dental insurance

Vision insurance

Pet insurance

Disability insurance

Paid time off

Tuition reimbursement

401K with match

Flexible scheduling

Educational sponsorship/Con-Ed

NAEMT membership

Descripción de la vacante

MedEx Ambulance Service Inc. in Skokie, IL is seeking an Ambulance Communications Center – Call Taker to handle emergency and non-emergency transportation requests.

You will screen calls, ensure HIPAA compliance, and make policy-based decisions while maintaining calm, accurate communication under pressure. Qualified candidates have experience in communications and customer service, with a High School diploma or GED.

Formación

• Experience in communications and customer service.
• Remain calm in high-stress situations.
• Detail-oriented with clerical functions.
• Must read, write, and comprehend English.
• Able to communicate effectively via telephone and radio.

Responsabilidades

• Receive emergency and non-emergency requests for ambulance and medicar transportation.
• Screen telephone calls and electronic communications.
• Ensure HIPAA compliance.
• Make decisions consistent with policy and guidelines.
• Think quickly and logically during emergencies.

Conocimientos

Customer service

Communication skills

Calm under pressure

English proficiency

Educación

High school diploma or GED

Descripción del empleo

MedEx Ambulance Service Inc. in Skokie, IL is seeking an Ambulance Communications Center – Call Taker to handle emergency and non-emergency transportation requests.

You will screen calls, ensure HIPAA compliance, and make policy-based decisions while maintaining calm, accurate communication under pressure. Qualified candidates have experience in communications and customer service, with a High School diploma or GED.