Ambulance Dispatcher

MedEx Ambulance Service Inc.; Skokie (IL); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Health insurance

Pet insurance

Disability insurance

Paid time off

Tuition reimbursement

401K with match

Flexible scheduling

Educational opportunities & Sponsored

NAEMT membership

Job summary

MedEx Ambulance Service Inc. in Skokie, IL is seeking an Ambulance Dispatcher for our Communications Center. You will ensure proper deployment of resources, maintain system status, and coordinate with field personnel by phone and radio.

A preferred candidate has EMS or dispatch center experience, excellent data entry, and strong communication skills. This non-exempt role offers competitive wages and benefits and a supportive team environment.

Qualifications

• Experience in communications and customer service.
• Read, write and comprehend English.
• HIPAA compliance awareness.
• Ability to think quickly during emergencies.
• Effective communication via telephone and radio.

Responsibilities

• Appropriate deployment of emergency and non-emergency resources.
• Interact with field personnel over the phone and radio.
• Receive requests for ambulance transportation.
• HIPAA compliance.
• Decision-making aligned with policy and guidelines.
• Think quickly and logically during emergencies.

Skills

EMS/dispatch experience

Communication skills

Data entry

Calm under pressure

English literacy

Education

High School diploma or GED

Job description

Communications Center Ambulance Dispatcher

Location

Department

Dispatch

FLSA Status

Non-Exempt

Shifts Hiring

Ambulance Communications Center – Dispatcher

The Ambulance Dispatcher is responsible for proper deployment of resources and System Status Management. A preferred candidate will have EMS and Communications Center experience. The candidate must also have excellent communication and data entry skills.

ESSENTIAL FUNCTIONS:

• Appropriate deployment of emergency and non-emergency resources.
• Interact with field personnel professionally over the phone and radio.
• Receive requests for ambulance transportation.
• HIPAA Compliance.
• Ability to make decisions consistent with policy and guidelines.
• Ability to think logically and quickly during an emergency.

MEDEX OFFERS:

• Competitive wages and benefits including;
  • Blue Cross & Blue Shield Medical, Dental, and Vision Insurance
• Pet Insurance
• Disability Insurance through AFLAC
• Paid Time Off
• Tuition Reimbursement Available
• 401K with match
• Flexible Scheduling
• Educational Opportunities & Sponsored Con-Ed
• Membership to NAEMT

QUALIFICATIONS:

• Experience in communications and customer service.
• Good judgment and remain calm in high-stress situations.
• Detail-oriented and able to perform clerical functions.
• Must be able to read, write and comprehend the English language.
• Communicate effectively, via telephone and radio to obtain and provide relevant information.

LOCATIONS:

• This position is located in Skokie, IL

EDUCATION, LICENSURE & CERTIFICATIONS:

• High School graduate or General Equivalency Diploma (GED).

OTHER REQUIREMENTS:

• Licensed EMT, EMD, or experienced EMS Dispatch (preferred).

MedEx is an Equal Opportunity / Aff...