911 Dispatch Specialist — Calm, Critical Response

Glenview; Glenview (IL); On-site; USD 66,000 - 95,000; Full time

Job summary

Glenview Public Safety Dispatch Center in Glenview, IL is seeking a dedicated Telecommunicator to handle emergency and non-emergency calls for area police, fire, and EMS agencies.

The role requires reading and speaking English, strong written and verbal communication, and the ability to work under pressure. Training includes EMD and LEADS courses, with a path through structured steps and potential advancement based on experience.

Qualifications

• Requirements include a high school degree or equivalent.
• Must be able to read and speak English and observe work on a computer screen.
• Strong work ethic and sense of duty to public safety; effective written and oral communication.

Responsibilities

• Receive and process emergency and non-emergency calls for police, fire, medical, or other services.
• Determine location and nature of emergencies; establish priorities and dispatch units accordingly.
• Monitor and process 911 calls; maintain contact with units and monitor status.
• Enter, update and retrieve information from computer systems; access vehicle registrations and warrants data.
• Operate CAD, radio consoles, phones and other computer systems; monitor dispatch equipment.

Skills

English proficiency

Effective communication

Stress management

Teamwork

Education

High school diploma or equivalent

Job description

Glenview Public Safety Dispatch Center in Glenview, IL is seeking a dedicated Telecommunicator to handle emergency and non-emergency calls for area police, fire, and EMS agencies.

The role requires reading and speaking English, strong written and verbal communication, and the ability to work under pressure. Training includes EMD and LEADS courses, with a path through structured steps and potential advancement based on experience.