EMS Dispatch Director - 24/7 Operations & Strategy

IU Health; Indianapolis (IN); On-site; USD 140,000 - 190,000; Full time

Job summary

IU Health is seeking a Director of EMS Communications Dispatch to provide strategic and operational leadership for a 24/7 EMS dispatch center. This role drives EMS growth, ensures high-quality dispatch services, and collaborates with senior leadership to optimize patient and team member experiences through safe, accessible, and efficient EMS operations.

The director oversees staffing, policy development, training, technology systems, quality assurance, interagency coordination, and emergency

Qualifications

• Requires Bachelor's degree in business management, health administration, clinical specialty, or related field.
• Master's degree preferred.
• 7-10 years of relevant leadership experience.

Responsibilities

• Provide strategic and operational leadership for a 24/7 EMS dispatch center.
• Develop and drive EMS growth and operational strategies.
• Oversee staffing, daily operations, policy development, training, and technology systems.
• Ensure safety, quality, and effective interagency coordination for EMS response.

Skills

Leadership experience

Regulatory knowledge

Education

Bachelor's degree in related field

Master's degree preferred

Job description

IU Health is seeking a Director of EMS Communications Dispatch to provide strategic and operational leadership for a 24/7 EMS dispatch center. This role drives EMS growth, ensures high-quality dispatch services, and collaborates with senior leadership to optimize patient and team member experiences through safe, accessible, and efficient EMS operations.

The director oversees staffing, policy development, training, technology systems, quality assurance, interagency coordination, and emergency