Director-EMS Communications Dispatch

IU Health; Indianapolis (IN); On-site; USD 140,000 - 190,000; Full time

Job summary

IU Health is seeking a Director of EMS Communications Dispatch to provide strategic and operational leadership for a 24/7 EMS dispatch center. This role drives EMS growth, ensures high-quality dispatch services, and collaborates with senior leadership to optimize patient and team member experiences through safe, accessible, and efficient EMS operations.

The director oversees staffing, policy development, training, technology systems, quality assurance, interagency coordination, and emergency

Qualifications

• Requires Bachelor's degree in business management, health administration, clinical specialty, or related field.
• Master's degree preferred.
• 7-10 years of relevant leadership experience.

Responsibilities

• Provide strategic and operational leadership for a 24/7 EMS dispatch center.
• Develop and drive EMS growth and operational strategies.
• Oversee staffing, daily operations, policy development, training, and technology systems.
• Ensure safety, quality, and effective interagency coordination for EMS response.

Skills

Leadership experience

Regulatory knowledge

Education

Bachelor's degree in related field

Master's degree preferred

Job description

Director-EMS Communications Dispatch

Our leaders shape strategic initiatives, develop passionate teams, and work to improve health outcomes. They advance our mission and exemplify excellence, compassion, teamwork and purpose in all that they do . Indiana University Health is seeking individuals who embody these values to join our IU Health's leadership team in the role of Director-EMS Communications Dispatch.

The Director of EMS Communications Dispatch provides strategic and operational leadership for a 24/7 emergency medical dispatch center, ensuring efficient, compliant, and high-quality dispatch services.

The Director of EMS Communications Dispatch is responsible for developing, implementing, and driving Emergency Medical Service (EMS) growth and operational strategies while ensuring the EMS portfolio delivers the best possible patient and team member experience through safe operations, accessibility, convenience, and quality patient care.

This leader collaborates with senior leadership and front-line team members, executes organizational development strategy, and motivates change initiatives across the business to optimize organizational potential and achieve strategic and operational objectives. The role oversees staffing, daily operations, policy development, training, technology systems, quality assurance, interagency coordination, reporting, and emergency preparedness to support effective EMS response and organizational performance.

The scope of responsibility includes the coordination and dispatch of air and ground critical care transport, interfacility transfers, patient discharges, and support for 911 emergency response operations. The position consists of responsibilities including, but not limited to, oversight of clinical teams, quality and education, strategy and business operations, and transport operations. This director maintains accountability for the leaders and support staff associated with their scope of work and ensures collaboration across the organization.

Key Relationships

Reports to : Vice President-LifeLine and Virtual Care

Candidate Qualifications

Candidates for the position will be evaluated according to the following criteria and competencies.

• Requires Bachelor's degree in business management, health administration, clinical specialty, or other related field.
• Master's degree preferred.
• 7-10 years of relevant experience.
• Requires knowledge of applicable Federal, State, and Local regulatory agency guidelines and laws.

Indiana University Health is unlike any other healthcare system and we're looking for team members who share the things that matter most to us. IU Health leaders play a crucial role in advancing the mission of our organization and inspiring teams to make a meaningful difference in the lives of patients. As one of Indiana's largest employers and the most comprehensive medical system in the state, our vision is to lead the transformation of healthcare through quality, innovation and education, and make Indiana one of the nation's healthiest states.

IU Health is the largest health system in Indiana with nearly 40,000 team members, 15 hospitals and $8.64 billion in operating revenue. The system's programs in cancer, cardiovascular, neuroscience, orthopedics, pediatrics and transplants have received national recognition for quality patient care.

IU Health, in partnership with the Indiana University School of Medicine, brings together highly skilled physicians, researchers, and educators into close collaboration to provide world-class care for children and adults and improve the health of patients and communities across Indiana.

Indiana University Health is dedicated to a fair hiring process and is committed to equal opportunity and nondiscrimination for all individuals, regardless of age, color, disability, ethnicity, marital status, national origin, race, religion, gender identity, expression, sexual orientation, or veteran status.