EMS Dispatch Shift Lead

Central-Ems; Roswell (GA); On-site; USD 33,000 - 37,000; Full time

Benefits offered by this job

Competitive pay

Comprehensive training

Leadership opportunity

Job summary

Central EMS is seeking a Communications Shift Supervisor to oversee daily operations of the communications center, including dispatching emergency and non-emergency services. The role requires guiding a team of dispatchers, maintaining service levels, and ensuring adherence to protocols.

This is a working supervisor position with hands-on dispatch duties. Responsibilities include coaching staff, coordinating resource deployment, monitoring performance, and providing shift coverage as needed in a

Qualifications

• Must have High School Diploma or GED.
• 3–5 years of EMS/public safety communications experience.
• Leadership or supervisory experience preferred.
• Strong customer service and communication skills.
• Proficiency with CAD, Vanguard, and dispatch technologies.

Responsibilities

• Lead and supervise dispatch personnel and ensure policy adherence.
• Coordinate and oversee dispatch operations for emergency and non-emergency services.
• Monitor service levels and communication of accurate ETAs.
• Provide coaching, training, and performance feedback to staff.
• Support shift coverage and coordinate resource allocation as needed.
• Prepare shift reports and assist with staffing and administrative duties.

Skills

Interpersonal skills

Organizational skills

Time management

Customer service

MS Office (Excel/Word)

CAD/Vanguard familiarity

Dispatch operations proficiency

Leadership experience

Education

High School Diploma or GED

Emergency dispatch certifications (preferred)

Tools

CAD software

Vanguard system

Radio communications equipment

Microsoft Office

Job description

Central EMS is seeking a Communications Shift Supervisor to oversee daily operations of the communications center, including dispatching emergency and non-emergency services. The role requires guiding a team of dispatchers, maintaining service levels, and ensuring adherence to protocols.

This is a working supervisor position with hands-on dispatch duties. Responsibilities include coaching staff, coordinating resource deployment, monitoring performance, and providing shift coverage as needed in a