EMS Dispatch & Operations Leader

University Hospital; Newark (NJ); On-site; USD 44,000 - 68,000; Full time

Benefits offered by this job

Medical & Prescription Drug Coverage

Dental & Vision Insurance

HSA & FSA

Pension Plan

Employee Assistance Program (EAP)

Professional Development

Job summary

University Hospital in Newark, NJ, is seeking an Emergency Medical Services Communications Supervisor to ensure orderly EMS operations, provide online supervision, and lead EMS personnel. The role emphasizes leadership, performance evaluation, and delivering exceptional patient care across diverse populations.

The position requires extensive EMS experience, 9-1-1 dispatching, EMS driving, and NJ credentials, with additional certifications and bilingual skills preferred.

Qualifications

• Minimum four (4) years of EMS experience.
• Minimum two (2) years of EMS dispatching experience in a 9-1-1 call center.
• Minimum two (2) years of EMS vehicle driving experience with a good driving record.
• Valid driver's license with New Jersey driving privileges.
• Must be able to pass a medical evaluation and respirator fit test.
• Must be able to wear an N95 particulate filter respirator mask in accordance with PEOSHA standards as a condition of employment.
• Bilingual English/Spanish skills preferred.
• Must possess and maintain current and active credentials in good standing (EMT, Paramedic, or Mobile Intensive Care Nurse, as applicable).

Responsibilities

• Oversee the daily operation of the EMS system to ensure efficient and effective service delivery.
• Provide on-line supervision, operational guidance, decision-making, and problem-solving support to all EMS divisions.
• Complete and maintain all required reports, records, and documentation.
• Enforce departmental policies, procedures, and operational standards.
• Observe, evaluate, and support employee performance and development.
• Provide leadership, direction, and guidance to EMS personnel.
• Deliver exceptional customer service and patient care to individuals of all ages and diverse populations using age-appropriate equipment and techniques.
• Identify and perform additional duties as needed to support efficient EMS operations.
• Promote a positive, professional image of University Hospital and the EMS Department.
• Ensure customer and patient expectations are consistently met or exceeded.

Skills

EMS experience

9-1-1 dispatching experience

EMS vehicle driving experience

NJ driver’s license

N95 respirator knowledge

Bilingual English/Spanish (preferred)

EMS credentials (EMT/Paramedic/MICP)

Job description

University Hospital in Newark, NJ, is seeking an Emergency Medical Services Communications Supervisor to ensure orderly EMS operations, provide online supervision, and lead EMS personnel. The role emphasizes leadership, performance evaluation, and delivering exceptional patient care across diverse populations.

The position requires extensive EMS experience, 9-1-1 dispatching, EMS driving, and NJ credentials, with additional certifications and bilingual skills preferred.